ORDERS
When will my order ship?
Once your order is placed, it will be fulfilled and shipped the following business day. If your order was placed on Friday after hours, Saturday or Sunday, your item will be fulfilled and shipped on the following Monday.
Can I cancel my order?
If you need to cancel your order, please contact us. If your item has not yet been shipped, we can cancel it for you. If your item has been shipped we are unable to cancel your order.
Why am I being charged tax?
Goldmorning is a small business based out of Los Angeles, California. The tax charges that appear on your checkout are California State based.
SHIPPING
What is the cost of shipping?
Shipping costs vary by weight and destination and is calculated by USPS. US Orders over $100 (before tax) ship free. (excl Hawaii and Alaska). See checkout page for International Shipping costs.
How long will it take for my order to process?
All orders including Priority (2-3 Day Shipping) are processed with 24-48 hours. Please note that processing and delivery time does not include weekends (Saturday and Sunday) or Holidays.
What courier do you use?
We ship via USPS.
Do you ship internationally?
We do! If you do not see your country listed, please send us an email and we will make it available for you. At this time we do not ship footwear internationally due to prohibitive costs to the customer. If you would still like the shoes, please contact us for a custom quote.
How long does international shipping take?
International shipping can take anywhere from 5 - 15 business days depending on customs, though we cannot guarantee a timeframe.
Are there any International Taxes and Customs?
Although we make every effort avoid any additional charges, customers may be required to pay sales tax, duty and/or customs charges depending on the location. Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer.
My order is listed as delivered, but I did not receive it. What should I do?
If an order is not present or shows up damaged by carrier, you must contact your local PO with your tracking number to open a case. Our Priority Mail option provides up to $50 insurance. If you are not available to receive your package, please consider leaving a note for your mail person to return later.
RETURNS
What is your return policy?
We accept returns for exchange for items that are post marked within 4 calendar days from the date the item is delivered.
The cost of return shipping is at the customer’s expense. (Please make sure you are within the time frame, we do not want you to spend money on shipping the late item here and back!)
Although we do not require you to return your item with the plastic bag it came in, we highly encourage keeping it intact and returning it so it can be reused (less waste!)
Please see our Terms of Service for information about returns.
How long is my store credit valid?
Store credits are valid for 4 months from date of issue.
What if my item is returned late?
Any returns received after the 14 day store credit window will be automatically returned/refused to sender and will not be processed.
I received an item that is damaged, what should I do?
Damages must be reported within 3 days of receiving merchandise or they cannot be returned. We require the damaged item to be returned, please contact us regarding return shipping.
How do I go about returning an item?
We have made it simple for you! No need to contact us about your return. Send your return to the address that is found at the bottom of your email order confirmation. Please make sure to note your order number on the label or outside of the package.
Example:
GOLDMORNING RETURNS
Address your package to Goldmorning Returns and include the order number postcard that came with your package. Once we've received your return, you will receive an email letting you know that your return was processed.
How long will it take for my return to process?
Please allow 3-7 business days after we receive your package for your return to process. Once your item(s) are determined to be eligible for return you will receive an email confirmation of the amount refunded. If you do not receive email confirmation after the 3-7 business days, please send us an email including the tracking number of the return package.
Can you send me the measurements of an item?
All of our items listed have measurements given within the description of the item. If the measurements are not listed it is because we have yet to gather that info or it is currently unavailable. Please refer to the size guide above for a general idea of our sizing! If an item runs smaller or larger it will be noted in the description of that particular item.
How tall is the main model used?
5'6
What size is the model wearing?
The size that the model is wearing is always listed within the description of the item.
GARMENT CARE
How should I care for my item?
Make your garment last, save energy, money and waste less! Wash your garment less frequently and only when necessary. You don't have to wash your garment after every wear! Wash on cold/delicate with a small amount of dye free laundry detergent and hang to dry. You will be amazed at how long your items last!
CUSTOMER CARE
When will I receive a reply to my email?
Have no fear! Your questions are important to us, and we look forward to assisting you! We will get back to you as soon as possible during business hours. Our business hours are Monday - Friday 9AM - 6PM, Saturdays 9-2PM (all times PST). Sunday and Holidays we are closed. If your email was sent on a Saturday, please allow for a short delay in response, as this is our busiest day. Please browse through the FAQ before contacting us.
I sent a message via social media, did you receive it?
We handle all of our customer service inquires via email. Social media is not a reliable source of contact. To help us serve you best, please submit your message through the contact form. This will insure a helpful response.
Do you have stock that is not listed on the website?
Our website has an accurate stock count. When we receive new items, stock is immediately updated. We do not hold any stock that is not listed online, nor do we have any other variations or colors other than what is listed or in the photographs. If you would like to see an item restocked, you can request a restock of the specific item.
I did not receive a response to my email yet, why?
We do our absolute best to respond to emails as soon as possible! We do not want to have you wait! However, here are a couple reasons why you might be experiencing a delay: make sure you enter your email in the contact form properly. Your reply will be sent to the email you enter. Often we see customers make small errors like ".con" instead of ".com". Some will forget that they have used a different email address. If you are still waiting on an email reply, and your question is not answered on our website or FAQ, try sending it again and confirm you enter the correct email. Before doing so, have a look-see at the foot of this page for more links and info. Many of the emails we receive are typically questions that can be answered online.
How can I stay updated on New Arrivals?
To keep updated on things like New Arrivals, promotions and general info on Goldmorning, subscribe to our Newsletter.
What payment options do you accept?
We accept Visa, Mastercard, American Express, Discover, Paypal, and Apple Pay.
What country are you based out of?
We are a US based online store. All prices shown are in US dollars.